Job Description
Air bnb
Analyst work form home
Full -Time
Work from home
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.
Any Degree
3+ years
1. Proactive problem solver; able to see big picture and streamline current processes while planning for long-term growth
2. Effective communicator and relationship builder
3. Able to travel to other offices nationally and internationally on occasion
4. Work weekends and holidays as business needs require
Strong attention to detail
5. Experience with Genesys WFM or similar applications (i.e., Blue Pumpkin/Verint, IEX, Aspect/eWFM)
6. Ability to learn & manage multiple technical systems
Solid knowledge of Excel.
1. Analyze data and metrics to identify the customer service level that Airbnb is providing; proactively identify opportunities for operational improvement
2. Effectively communicate across the broader Airbnb team and our outsource partners
3. Support site-level resources with real-time management with schedule adherence
4. Analyze performance data to identify opportunities to operate more effectively and efficiently
5. Keep senior leadership informed of status and performance
6. Communicate clearly and empathetically around schedules and business needs; built trust and transparency
All qualified individuals are encouraged to apply.
