Job Description
Allstate
Associate – Operations
Full time
Bangalore, Karnataka, India
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise.
Any Degree
0-2 years
1. Customer Data Management
2. Digital Literacy
3. Inclusive Leadership
4. Learning Agility
5. Performance Management (PM)
6. Relationship Building
7. Results-Oriented
8. Stakeholder Relationship Management
• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
• Resolve routine, complex, and unique questions/issues.
• Inputs and tracks into the appropriate databases.
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
Recruiter Info
Diksha Prasaddprbd@allstate.com
