Job Description
Atlassian
Associate Support Engineer(ASE) - Platform Support
Full -Time
Bengaluru, India
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Any Degree
Fresher/EXP
1. Overall 1+ years of customer or support facing industry experience
2. Have an understanding of Operating Systems, Networking Concepts and Cloud Computing
3. Nice to have basic experience, if any:
4. Understanding of OAuth based authentication, SSL, etc
5. Understanding of other authentication technology and services (SSO, IdPs, SAML, Oauth)
1. Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed.
2. Ensure that customers have a positive experience with Atlassian Cloud products.
3. Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
4. Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
Current - Work in a 7:00 AM to 4:00 PM IST shiftFuture - Work in a 5:00 AM to 2:00 PM IST shift (indicative times)
Click here to apply
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