Job Description
Bottomline
Customer Support Specialist
Full -Time
Across , India
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Any Degree
freshers
1. Total accountability for a positive customer experience
2. Achieves and maintains proficiency with the capabilities of Bottomline's software as a service applications as well as corresponding system and software changes
3. Remaining available to receive calls - at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily)
4. Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool
Manage and maintain timelines for issue resolution
Has ability to develop and maintain customer relationships
5. Documents software defects and works with internal departments to escalate or resolve
6. Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment
7. Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships
1. The majority of the employee’s time is spent supporting Bottomline customers and internal team members with complex issues, questions, and projects.
2. Daily tasks may include, but are not limited to, communication with customers (via phone, email, web), verifying and resolving defects and problems found within the application.
3. This individual is encouraged to think creatively and is empowered to make routine decisions or address issues utilizing his or her own expertise. However, all decisions of significant importance to Bottomline must be thoroughly discussed with the employee’s manager.
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
