Job Description
Canonical
Cloud Support Associate Engineer
Full -Time
Remote - Work from home
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Any Four Year Bachelors Degree
0- 2 Years
1. Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
2. Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
3. Experience with Linux server administration
Strong knowledge of Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
4. Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
5. Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
6. Strong written and verbal English communication skills
1. Be available to take ownership of new cases via telephone, email and web
2. Act as an internal customer advocate keeping them updated in a timely manner
3. Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
4. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
5. Draft and distribute technical notices for internal and external communication.
6. Prioritise your work in order to accomplish the most important and urgent tasks first
This is a remote role based in AMER or EMEA time zones.
