Job Description
Chargepoint
Associate Technical Support Engineer
Full - Time
Bangalore, India
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
bachelor’s degree in technical field
Fresher or 1+ year experience
1. Strong communication, interpersonal, motivational, and organizational skills
2. Networking fundamentals (TCP/IP, M2M communications, etc.)
3. Cloud based management platform and application support
4. Documentation and creating knowledge articles
Capture serviceability and supportability requirements to improve support deliver to customers
5. Good understanding of computer systems, mobile devices and other tech products
6. Ability to work with hardware and software engineering on problem resolution
7. CRM tools such as Salesforce
8. Ability to provide step-by-step technical help, both written and verbal
9. Jira or other bug management tools
10. Additional certification in Microsoft, Linux, networking or similar technologies is a plus
1. Tenacious commitment to customer focused support
Comfort with making complex decisions and excited by "thinking outside the box"
2. The ability to read and understand site drawings, field repair guides and product specifications
3. Must have exceptional troubleshooting and advanced analytical thinking skills for complex issue resolution between hardware/software components
4. Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing
5. Proven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectations
6. Create test plans, test cases, and other documents based on software expectations and specifications
Excellent English communication is must
