Job Description
CometChat
Trainee Engineer React JS-Technical Support (Hybrid)
Full -Time
Mumbai, Maharashtra , India
CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module.Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures.Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe!
Any Degree
Freshers
Responsible for answering and solving customer queries via live chat, email, and calls Develop a deep understanding of the Product. Learn the codebase - how classes/components/functions/events work together and affect each other Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble Know the documentation inside and out to find the correct documents for customer issues Analyze customer codebase errors to identify whether the root cause lies with the customer's implementation or CometChat's platform. Diagnose product bugs by replicating customer-reported issues using CometChat sample applications. Reply to support requests via chat and email - including technical and nontechnical support queries Join and lead customer calls where customers explain and show code-based errors and issues Work on minor bug fixes
Understanding of OOP concepts Good analytical skills and problem-solving skills Proficient understanding of JavaScript (ES6+), JSX, and React principles. Ability to write code for the given problem Understanding of Software Development Life Cycle (SDLC) Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, NodeJs would be an added advantage. Ability to learn new software and technologies quickly. Ability to follow instructions and work in a team environment.
Click here to apply
Related Posts
- NIQ Company Hiring for Data Processing Analyst – Freshers can apply Don’t miss this Opportunity
- Walter P Moore Company Hiring for Application Developer – Freshers can apply Don’t miss this Opportunity
- Sigmoid Company Hiring for Data Engineer – Freshers can apply Don’t miss this Opportunity
- Walmart Company Hiring for Data Analyst – Freshers can apply Don’t miss this Opportunity
- Work at shell Company Hiring for Process Data Associate Engineer – Freshers can apply