At Disney+ Hotstar, we're on a mission to deliver delightful experiences to our 500+ million customers across the globe. Our technology spans 25+ countries, with more on the horizon. The Customer Experience (CEX) team manages the entire customer journey, from signup to personalized content viewing on a wider range of consumer devices. We are dedicated to ensuring exceptional and seamless viewing consumption for our users across all devices (including mobiles, TVs, set-top boxes, and dongles) and platforms. This team is critical in enhancing video quality, performance, and user interaction, focusing on delivering high-quality content with minimal disruptions.