Job Description
hexaWare
Infrastructure Management Support (IMS) Role
Full -Time
Mumbai, India
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,000+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 50 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
Any Degree
Freshers
1. Candidatesshould be open to work in 24*7 shifts environment
2. Excellent verbal and written communication in English is must.
3. Should have basic knowledge of ITIL process and international Client handling over the phone and email.
4. Meet established service levelmetrics for call response, technical support, and customer service.
5. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
6. Log Incidents/call tickets into Ticketing tool, monitor incoming customerticket queues for assignment, follow-up, and resolution.
7. Follow and complete IT Service desk opening and closing checklists.
8. Research and update knowledge base for solutions that can be used toprovide first call or contact resolution.
9. Perform installation/troubleshooting/configuring of MS outlook Client,MS Office, Applications software, Antivirus Software, Internet explorerand basic network troubleshooting.
10. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar,Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops.
11. Provide follow-up service to End-users to ensure that service provided byHelp Desk has addressed their needs in a timely and efficient manner.
College or Candidate’s Current Location: Should be from Maharashtra Region OnlyCompensation: INR 15,000/- for the first 3 months stipend followed by INR 3.00 Lakhs Per Annum Service Agreement: 2yrs – 2 LakhsAcademic Criteria 60% or 6 CGPA and above throughout in 10th , 12th, and Graduation No Live backlogs at the time of registrationYear of Passing 2024 Pass outRole Trainee Qualification: 1. Graduates BSc (CS/IT/Electronics, EEE, Circuital) & BCA
This job description is intended to provide a general overview of the position, and the essential duties and responsibilities associated with it. The job description may change as per the discretion of the management based upon the business demands. It is not intended to be an exhaustive list of all duties and responsibilities, and the company may assign additional duties as needed. If you have any questions or require further clarification about this position, please do not hesitate to contact us.
