Job Description
Infosys
Process Trainee
Full -Time
Pune, India.
nfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Any Degree
0-1 years
1. Graduates
2. Fresher 0-12 Months
3. Desired Skills and Abilities
4. Process SLA.
5. Awareness of ISO, ISMS.
6. Telephone etiquettes.
7. MS office.
8. Typing skills & computer skills.
9. Effective communication in English.
10. Good analytical skills.
1. Understand the basic professional standards and established procedures, policies before taking action and making decisions.
2. Processing claims/developing projects/handling calls, as per the process guidelines.
3. Adhering to the SLA, and understanding Quality & Auditing parameters.
4. Maintaining TAT.
5. Assumes responsibility for work activities and coordinating efforts.
6. Meeting assigned productivity goals.
7. Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work.
8. Adhering to the SLA.
9. Adhere to attendance and punctuality norms.
10. Acquiring knowledge & skills of related areas of the process.
11. Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.
Candidate should be flexible to work in 24*7 environments, comfortable to work in night shifts (Rotational)
