1. Provide first line response of desktop and Operating System support.
2. Respond to requests for technical assistance and track this request in the help desk management system.
3. Provide deskside technical support and assistance for the end users from different departments.
4. Resolve application compatibility and integration issues with the Windows XP/7 operating system; including installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
5. Create, maintain, terminate user accounts within MS Active Directory.
6. Manage user security and distribution groups in Active Directory.
7. Create and manage group policy within the Active Directory environment.
8. Ensure the workstations are patched with security updates and antivirus signature are updated periodically.
9. Work with different hardware vendors and product vendors to ensure the infrastructure is usable for the end users.
10. Act as a Single Point of Contact to the organization for information technology related problems.
11. Participate in the maintenance of systems configuration documentation, documentation on maintenance, as well as standard operating procedures (SOPs) that pertain the desktop environment.
12. Provide root-cause analysis, and provide recommendations for continuous improvements to workflow, process, and technology.
13. Be able to work independently and come up to speed quickly on new technologies.