Job Description
Matercard
Associate Analyst, Analytics & Metrics-2
Full -Time
Gurgaon, India, 122002
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Any Degree
Freshers
• Self-starter and fast learner who thrives under tight timelines
• Intellectually curious and driving issues to the root cause
• Ability to organize and prioritize workload while handling multiple business tasks
• Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis
• FP&A experience is preferred
• Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
• Strong organizational and problem-solving skills with great attention to detail
• Excellent customer service and communication skills, both written and oral
• Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications
• Support collection, validation, and reporting of quarterly operational reported data
• Leverage analytics to analyze customer reported data to ensure no revenue leakage
• Provide analytical research across QMR and switched activity for management discussions
• Deliver advanced, detailed, persuasive customer performance data analytics
• Support projects related to all operatio
nal metrics/drivers and associated revenue
• Effectively communicate inquiries with customer to quickly resolve open issues
• Provide customer support and training related to QMR topics to both internal and external customers
• Clear and concise documentation with internal systems for tracking inquiries
• Support quarterly QMR business update to regional finance teams
• Key contributor for developing and testing system enhancements/process improvements
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
