Job Description
Mozilor
Technical Support Engineer
Full -Time
Across India
We are a bunch of thinkers and dreamers, who have come together to build products we are proud of. We come from diverse backgrounds, work in different agile teams and come together to deliver the best technology.In 2017, we started as a one-person endeavour by Anvar TK, our CEO, in an incubator at National Institute of Technology Calicut. Today, we are a growing team of 100+ members with offices in London, Cochin and Calicut. We build meaningful products that help people to simplify work, are scalable and can stand the test of time. We strive to deliver solutions that can transform how businesses work so that they can focus on what matters the most.At Mozilor, we see each day as a new opportunity to ideate, explore, take risks and learn. And that’s what has helped us grow and be the leaders across industries.
Any Degree
0-1 Years
1. 0-1 year experience in the software/tech industry
2. 2023/2024 Graduates Preferred
3. Hands-on experience with configuring software products
4. Good understanding on JavaScript, HTML, CSS
5. Customer-centric orientation with strong communication skills in English (written and verbal)
6. Analytical, problem-solving, and troubleshooting skills
7. A technical background, preferably in software engineering.
1. Provide Chat / Email based support to international customers for our SaaS Product
2. Resolve all pre-sales and post-sales customer queries on-time following support SLA
3. Delight customers by assisting them with their queries regarding the product
4. Analyze and understand a problem from the customer’s point of view.
5. Take the role of a consultant in evaluating customer’s requirements and map it to product features.
6. Configure the product on behalf of customers based on their requirements
You will be responsible for providing technical support to new and prospective customers via email/ chat
