Job Description
Mphasis
Technical Support Engineer
Full time
Pune/Bangalore
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.
any degree
1+ years
1. Operating Systems, Desktop, Laptop, MDM, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.
2.Active listening and probing skills
3.Effective business communication skills
4. Navigate through ticketing tools and knowledge base articles.
1.Taking ownership of customer issues reported and seeing problems through to resolution./
2.Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
3.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
4.Research and identify solutions to software and hardware issues
5.Diagnose and troubleshoot technical issues, including account setup and network configuration
Helpdesk.staffing@mphasis.com.
