Job Description
Mphasis
Technical Support Engineer
Full -Time
Pune, Maharashtra
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
any degree
1 - 3 Years
1. Operating Systems
2. Desktop
3. Laptop
4. MDM
5. Office 365
6. Password reset management
7. MS Office, Printer
8. COTS Applications
9. Exchange Server
10. VPN
11. VOIP, other end devices
12. SharePoint.
Active listening and probing skills
Effective business communication skills
Navigate through ticketing tools and knowledge base articles.
Receptive for feedback and willing to learn.
Positive attitude and team player
Candidates with a 0 - 2 years of Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.
