Job Description
Oracle
Cloud Support Engineer
Full -Time
BENGALURU, KARNATAKA, India
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
bachelor's degree in computer science, information technology, or a related field
0 to 2+ years
1. Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
2. A passion for delivering outstanding customer experiences. Patience, empathy, and a customer-first demeanor are essential.
3. Excellent time management skills with the ability to balance multiple customer interactions simultaneously while maintaining a high level of responsiveness.
1. Provide timely and accurate technical and account related assistance to customers using our cloud services through a chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
2. Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support and service teams to identify root causes and recommend effective solutions.
3. Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, standard methodologies, and fix steps to assist customers and fellow team members !
Career Level - IC2
