Job Description
Paytm
Customer Support Associate
Full time
Noida, Uttar Pradesh
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.
Bachelor’s/Master’s Degree
Freshers
1. Excellent English communication skills
2. Ability to remain calm and professional in stressful situations.
3. Empathy and patience.
4. Rotational Shift
1.Handle customer queries and provide prompt resolutions over calls and emails.
2.Identify customer needs and provide prompt and accurate solutions to their queries or concerns.
3.Collaborate with the internal team to resolve issues.
4.Strong problem-solving skills and the ability to work independently.
5.Adhere to strict quality standards and metrics.
6.Maintain a high level of customer satisfaction through professional and courteous service.
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it.
