Job Description
Springworks
Customer Success Associate
Full -Time
work from home
At Springworks, we're on a mission to revolutionize the world of People Operations. With our innovative tools and products, we've already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years. SpringVerify: Our B2B background verification platformEngageWith: Spark vibrant cultures! Our recognition platform adds magic to work.Trivia: Fun remote team-building! Real-time games for strong bonds.Albus: AI-powered workplace search and knowledge bot for companies
Any degree
1-3 years
1. Proven experience in SaaS account management in a B2B environment.
2.Strong understanding of SaaS products, services, and industry trends.
3.Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
4.Proven experiece of upselling, cross selling and renewls.
5.Strong communication, negotiation, presentation and interpersonal skills.
6.Ability to work independently and collaboratively in a team environment.
7.Proficiency in Microsoft Office and CRM software.
1.Develop and maintain strong relationships with key clients.
2.Identify opportunities for upselling and cross-selling our SaaS products and services to existing clients.
3.Act as the primary point of contact for assigned accounts, addressing any issues or concerns, and providing timely and effective solutions.
4.Collaborate with the sales, marketing, and product teams to develop and execute account strategies that drive revenue growth and customer retention.
To learn more about Info Edge visit https:// Springworks www.com
