Job Description
Tata Communications
Lead - Customer Security Operations
Full -Time
Hyderabad, India
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Any Degree
Freshers/Experienced
1. Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
2. Experience in troubleshooting platform related issues, data backup, restoration, retention
3. Maintains awareness of latest technologies in the domain
1. Technical administration or troubleshooting to ensure the efficient functionality of the solution.
2. Incident Validation, Incident Analysis, Solution recommendation
3. Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
4. Act as a point of escalation for Level-1 customer service analysts
5. Coordinate with IT teams on escalations, tracking, performance issues, and outages.
6. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
7. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
8. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
9. Publish weekly reports and monthly reports on customer service operations activity.
The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution.
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