Job Description
Unisys
Service Desk Associate L1
Full -Time
Hyderabad, TS, India
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
Any Degree
Freshers
1. Excellent verbal and written communication.
2. Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
3. Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
4. Multitasking and coordination skills
5. Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
6. Willingness and ability to work in shifts (24 x 7)
1. Typically provides technical support for Internal and External customers
2. Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
3. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
4. Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
5. Escalates complex problems to the Remote Support Engineering staff or Field Engineering
6. Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system
7. Support multiple clients through customer service professionalism and insight
For more information, visit www.unisys.com.
