Job Description
Verint
Trainee
Full -Time
Bangalore, India
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Any Degree
Freshers
Completing all tasks set by the supervisor and assisting wherever possible. Observing existing strategies and techniques and offering suggestions for improvement. Conducting research and collating data. Traveling to different sites and gaining practical experience in new work zones. Working closely with staff to foster professional values and build good relationships. Observing health and safety guidelines at all times. Attending meetings and workshops. Submitting to all forms of evaluation during the traineeship. Compiling reports and delivering presentations to staff members and other stakeholders.
Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations. Track customer calls and communicate with escalated tiers to ensure continued progress on issues. Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status. Deliver customer base notifications, marketing information, or product information as required. Other duties and responsibilities as assigned. Bachelor’s degree in a technology discipline or related field Willing to work in night shifts Knowledge of SQL will be added advantage Excellent Verbal and Communication skills
