Job Description
Wipro
MIS Executive
Full -Time
Hyderabad, India
Wipro Limited (with "Wipro" being an abbreviation for its former name, the Western Indian Palm Refinery Oil; stylized in lowercase title) is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies.[4] Wipro's capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services to customers in 167 countries.
Any Degree
Freshers / experienced
1. Good working knowledge of computer i.e. MS-Office, Operating Systems, internet services & Online tools.
2. Excellent verbal & written communication & presentation skills.
3. Good Interpersonal & people management skills with good problem solving approach.
4. Expert knowledge of service procedures - Good analytical skills for MIS, number crunching & reporting to internal & external customers.
5. Ability to exercise managerial judgment and perform as a mentor. - Knowledge of Voice reporting systems is mandatory.
1. Responsible for managing the performance for the team of associates. Motivating associates through effective management and constructive feedback.
2. Responsible to independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs.
3. Responsible for analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings.
4. Responsible to manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift.
5. Should be capable of handling client escalations.
Excellent verbal & written communication & presentation skills
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