Job Description
Wipro
System Engineer
Full -Time
Thane, India
Wipro Ventures bridges the gap between emerging startups and enterprise customers. Established in 2015 as the strategic investment arm of Wipro Limited, we invest in early to mid-stage companies building innovative enterprise software solutions. As a leading technology services provider and trusted advisor to Global 1000 enterprises, we provide our portfolio companies access to a broad customer base across the world. Wipro’s deep relationships with Global 1000 clients gives us a better understanding of customer needs and market trends, enabling us to provide valuable guidance to our startup partners.
Any Degree
Freshers
1. Excellent communication skills
2. Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
3. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
4. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
5. Answer incoming calls and respond to customer’s emails in timely manner.
6. Manage and resolve customer complaints.
7. Identify and escalate issues to supervisors as and when needed.
8. Provide product and service information to customers.
9. Research required information using available resources and Offer Solution to customers.
10. Research, identify, and resolve customer complaints using applicable software.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
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