Job Description
zensar
Engineering graduate Freshers
Full -Time
Pune, India
Zensar is a leading technology solutions company with a strong engineering pedigree. Headquartered in Pune, India, we are part of the USD 4.4 billion RPG Group, serving over 145 global clients. We have been a public-listed company for over 50 years, disrupting the status quo through our deep engineering capabilities, innovation, and velocity.Our 10,500+ workforce across 30+ global locations delivers cutting-edge digital solutions, unlocks growth, and empowers our clients to thrive and succeed in a world of constant change.
(BE /BTech) with IT (Information Technology /Computer Science) background.
Freshers
1. Windows and Virtualization
2. Network
3. Data base (SQL and MY SQL)
4. Storage and Backup area.
1. Proactive monitoring and conducting health checks of the IT environment.
2. Working on user tickets
3. Conduct remote troubleshooting.
4. Ask targeted questions to diagnose issues.
5. Test alternative pathways until you resolve an issue.
6. Follow ITIL processes.
7. Understand and follow all customer specific process.
8. Work with seniors and team members
9. Work in customer business hours
10. Ready to work in out of business hours, including weekends if the job role demands.
11. Direct unresolved issues to the next level
Follow up with end user.
12. Be ready to relocate to other locations of Zensar.
13. Ticket triage / categorisation / prioritisation / assignment.
Should be ready to work in 24 x 7 rotational shifts as demanded by this role.
Click here to apply
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