Job Description
Zoho
Technical Support Engineer
Full -Time
Across India.
We believe that software is the ultimate product of the hands and the mind. And we take pride in creating products and solutions that help solve business problems, anticipate needs, and discover opportunities to help you grow.Over the past 25 years, we've brought more than 55 products to the market. But, the R&D edge that drives this innovation isn't simple luck, it's the result of careful choice.We prefer to build things ourselves instead of growing our platform through acquisition. We invest more in customer support and product development than in sales and marketing. All that because we believe that's the best way to deliver choice and value to our customers.
Any Degree
0-3 Years
1. Possessing 0 to 3 years of work experience in a similar industry.
2. Work experience in the Fin-tech industry would be an added benefit.
3. Exhibiting a keen interest, curiosity and enthusiasm for learning & adapting to emerging technologies.
4. Strong communication and interpersonal skills.
5. Being self-motivated, driven by results, and capable of working independently with minimal supervision.
6. Displaying excellent analytical and problem-solving abilities.
7. Should be willing to work in night shift.
1.Respond to customer inquiries via phone/email/chat in a timely and professional manner.
2. Provide step-by-step guidance to customers to resolve issues.
3. Assist customers with the integration of the payment gateway into their websites or applications.
4. Gather customer feedback and provide insights to the product management and development teams.
5. Provide regular updates to management on support trends and customer satisfaction.
6. Collaborate with the development team to understand product features and functionalities.
7. Conduct system testing to replicate customer issues and identify solutions.
8. Conduct training sessions/ product demonstration for customers on using the payment gateway effectively.
9. Develop internal training materials to keep the support team updated on new features and changes.
We are seeking a dedicated Technical Support Engineer who will be responsible for providing exceptional support to our clients.
