Job Description
Zoho
Technical Support Engineers
Full -Time
India - Chennai
Zoho Corporation is an Indian multinational technology company that makes computer software and web-based business tools. It is best known for the online office suite offering Zoho Office Suite.
Any Degree
Fresher/Experienced
* Candidate should be responsible for handling a customer as a technical account manager and be a SPOC for the customers to travel along with them during their tenure with us.
* Should be able to work closely with the customer and their management team to understand their business requirements, direction and be proactive in delivering solutions through our product, and ensure that the usage of the product is happening to its full potential.
* Should be able to liaise between the customer and the internal teams to delivering the best to the customer
* Should be able to perform a regular health check and retention checks to keep the customer always under our visibility
* Should be able to identify opportunities and up-sell product and professional services to customers
* Should be ready to provide training, and collect reviews and case studies from customers when required.
* Candidate should have excellent communication skills with a neutral accent.
* Should have technical expertise in handling any IT helpdesk/technical support
* Should have the urge to learn new technologies and be a self-learner
* Should be ready to handle customers in all modes of communication (including calls, remote, chat, and emails)
* Should be adaptable to rotating shifts across different time zones.
*Education in Computer Science, Engineering or a related field is preferred.
*SQL and exposure to databases, working with any BI tool is preferred.
We are looking for Technical support cum Customer success executives, who can handle both roles for Zoho's Analytics Plus product.
