Job Description
Zones
L1 Service Desk
Full -Time
Bangalore, India
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
fresher/exp
1.Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
2.Experience in Core IT Support, Addressing Clients Worldwide (24*7).
3.Experience troubleshooting and configuring desktop hardware and associated peripherals.
4.Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
1.Provide accurate information on IT products or services.
2.Record events and problems and their resolution in logs.
3.Follow-up and update customer status and information
Pass on any feedback or suggestions from customers to the appropriate internal team.
4.Identify and suggest possible improvements to procedures & KB articles.
https://www.Zones .com
