Job Description
Amazon
Associate, Quality Services, DeviceTechSuprt-Tablet
Full-Time
Chennai , India
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Any Degree
Freshers
L2 Device Associate (DA) - Quality Services (IC role), test small components and features related to an Amazon device, application, or service. DA- Candidate shall follow SOPs and execute tasks assigned to them on a daily basis. DAs acquire knowledge from peers, on-the-job training, and via Device and Quality team-provided content (e.g., SharePoint, Wiki, etc.). DAs use required tools and follow relevant practices that facilitate smoother operations and eliminate process dependencies. DAs perform predefined test cases without compromising the quality they test for. DAs raise defects for all failures observed and track doubts related to the execution of test instructions through pre-defined mechanisms. Candidate tracks daily execution status using recommended tools and techniques, and provide individual status reports. DAs are responsible for the security and maintenance of the company assets, accessories and devices allocated to you to perform your daily operations. DAs use standard tools for effort and data capture and abide by the regulatory processes defined for ensuring process compliance, confidentiality, and security. DAs contribute to process improvement ideas wherever applicable in your project scope.Key job responsibilities • To follow SOPs and execute tasks assigned on a daily basis. • Execute test plans & test cases, and reporting results in a timely, clear, and concise manner. • Meets daily productivity & quality targets. Able to execute tasks on a daily basis with highest standard of quality w.r.t deliverables. • Should have the ability to backtrack and do a root cause analysis of bugs/issues. • Contributes to project improvement ideas to simplify the daily routine when applicable. • To acquire knowledge from peers, on-the-job training, and via device and quality team - provided content (e.g., SharePoint, Wiki, etc.). • Able to learn manual device & application test procedures & how to use applicable software & tools.
A day in the life • DAs perform manual regression testing on assigned features, identifying and documenting bugs in the tracking system. • DAs execute regression test suites to confirm that recent changes haven’t impacted existing functionality. • DAs review and update test cases to ensure they align with new features or recent changes in the product. • DAs work closely with SDAs, QA stakeholders to understand functionality, reproduce bugs, and validate fixes. • DAs verify fixes and perform sanity checks on pre-production environments after new releases and conducts exploratory testing to uncover hidden defects. • DA spend time enhancing testing skills by exploring tools, frameworks, or attending knowledge-sharing sessions. • DAs create test reports, and document any improvements to existing testing processes. • DAs participate in daily stand-up meetings to discuss progress, challenges, and testing priorities with the team. • DAs share insights and observations during retrospectives to help improve processes and team efficiency.
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