Job Description
Amgen
Associate Engineer
Full -Time
India - Hyderabad
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Any Degree
Freshers/Students
1. Experience managing one or more Virtual Desktop solutions, including Microsoft W365, Amazon WorkSpaces, Citrix Virtual Apps & Desktops, VMware Horizon (W365 or Amazon WorkSpaces Preferred)
2. Experience with desktop management software (Microsoft Intune preferred)
3. Strong analytical and problem-solving skills
4. Working knowledge of IT service management practices and tools
5. Ability to manage multiple priorities and work under stress
6. Excellent verbal and written communication skills
7. High degree of initiative and self-motivation
8. Ability to successfully manage multiple priorities
9. Comfortable working both independently and in a team environment
1. Provide VDI specific end user support for hardware, software, and network related issues, escalating to the Virtual Desktop System Owner and Service Owner as vital
2. Respond to service requests and incidents, ensuring timely resolution and high user satisfaction
3. Perform Virtual Desktop service operations including provisioning, termination, upgrades, and region migration
4.Coordinate support activities with the Amgen Service Desk and other teams
5. Track incidents, service requests, and related resolutions using the service management system
Let’s do this. Let’s change the world. In this vital role you will be responsible for diagnosing and resolving Virtual Desktop related issues affecting end users, managing virtual desktops, and proactively supervising service health. They will work closely with the Virtual Desktop System Owner and Service Owner to troubleshoot sophisticated issues and continually refine support processes and related documentation.
