Job Description
BT Group
Trainee Associate Engineer
Full -Time
Gurugram, India
No matter where you work in our business, you’ll hear a lot in our company about how we connect for good. We think of it as our purpose: to bring people together.We believe there are no limits to what people can achieve when they connect. As technology changes our world, we’re in a position to help build those connections. They can be simple or complex, individual or communal, and, let’s be honest, helpful or harmful.We champion these connections and harness the power of technology to help solve some of the world's biggest challenges – from climate change to cyber security.We empower people and organisations to get more out of this emerging world; removing limits and unlocking their potential.That’s what we do, we connect for good. Our values: Personal, Simple and Brilliant. Our values express what’s important to us, guiding us all to do the right thing. They shape our culture.
Any Degree
Freshers
1. Supports the delivery of continuous assessments across a specified area of the organisation's field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.
2. Supports the deployment of tools that enable engineering teams to continue building and innovating.
3. Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery.
4. Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
5. Undertakes the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets.
6. Follows roadmaps for engineering capability, maturity, health and status updates ensuring the function's vision aligns with group strategy.
7. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.
Troubleshooting
Customer Service
Service Delivery
Escalation Management
Health & Safety
Issue Resolution
Continuous Improvement
Commercial Acumen
Data Analysis
KPI/Metric Monitoring
Technical Support
Decision Making
Incident Management
The Engineering Enablement Advisor 2 supports the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel assists activities and programs that enhance the organisation’s customer facing engineering capabilities.