Job Description
Citi
Customer Service Associate
Full -Time
Mumbai, India
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.At Citi, we stand firm in our commitment to our values, and we look for people who share those values with us. We believe in doing what is right – for our clients and our people.Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.
Any Degree
0-2 years
1. 0-2 years of relevant experience
2. Experience in customer service preferred
Computer proficiency
3. Consistently demonstrate clear and concise written and verbal communication
4. Proven investigative and analytical skills
5. Demonstrated ability to present concepts and influence change
6. Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
7. Proven ability to work under limited supervision within a team environment
1. Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
2. Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
3. Conduct necessary analyses to address client needs
4. Communicate resolutions to clients
5. Develop and maintain client portfolio through regular calls and face to face interaction, as needed
6. Inform clients about problems (system failures, market issues) and provide regular resolution updates
7. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
