Job Title: Process AssociateReporting to: Team LeaderObjectivesPost Training the process associate is expected to process Loss Mitigation activities accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity. He/she will report to the Team Leader, who will be the first point of contact for any issues, questions, or concerns.Key Result Areas (KRAs)Productivity:Ø Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training.Ø The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.Quality:Ø Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.Ø The quality targets will be revised based on the tenure and any such changes will be made known to the associate.Feedback:Ø Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.Qualification: (Process Associate)Ø Graduate in any disciplineØ 0-1 year of Experience in BPO, Transaction/ Data Processing background.