Job Description
Concentrix
Trainer II
Full -Time
IND Pune
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
Any Degree
Freshers
1. Good Facilitation, Presentation and content development skills
2. Good Knowledge about computers and Excel.
3. Excellent communication skills and good people management skills.
4. Good Knowledge about Soft Skills
5. Data Handling / data interpretation
6. Process Oriented, planning
7. Ability to prioritize, meet deadlines and work under pressure.
8. Good Time Management, Interpersonal skills, Teamwork.
1. Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches
2. Demonstrate innovation in training by carrying floor requirement into classroom training.
3. Maintain Data and MIS as per training BPMS / requirement.
4. Support intra & inter function collaboration.
Proactively share best practices across locations to add value.
5. Contribute to process improvements and innovation in the training function.
6. Attend TTT for any client requirements.
7. Interface with customers as needed.
8. Conduct Need analysis and share feedback with stakeholders.
9. Meet the monthly Conversion & Effectiveness targets.
10. Provide Feedback to New Hires on V&A and Soft Skills
11. Call monitoring as per requirement
12. Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations
