Job Description
Concentrix
Telecom Support Engineer
Full-Time
Gurugram / India
Concentrix.We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
Any Degree
Freshers
Telecom Support Engineer II Job DescriptionComprehensive support of the Verint recording platform. Duties include supporting maintenance activities (scheduled and emergency changes), monitoring of the platform (infrastructure and application components), performing support and administration tasks, etc. Overall support of the Verint recording platform, including (but not limited to) the following activities: • Monitor platform notifications and take action as needed. • Deploy application, security and other updates and fixes. • Configure new recording programs, creating rules, campaigns, extensions and any other element needed. • Manage roles, users and profiles.• Handle application related requests and incidents submitted via ticketing system, within established SLAs.Location:IND Gurgaon - Bld 14, IT SEZ Unit 2, 20th Floor Language Requirements:English
Monitor platform notifications and take action as needed. • Deploy application, security and other updates and fixes. • Configure new recording programs, creating rules, campaigns, extensions and any other element needed. • Manage roles, users and profiles.• Handle application related requests and incidents submitted via ticketing system, within established SLAs.Location:IND Gurgaon - Bld 14, IT SEZ Unit 2, 20th Floor Language Requirements:English Time Type:Full time
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