Job Description
IBM
Customer Service Representative
Full-Time
Pune, India
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Any Degree
Freshers
We are seeking a Network Engineer, who will be placed at IBM office or customer location & will have to demonstrate expertise in primarily Routing & Switching Network Technology domain. He will be involved in installing, configuring, managing, troubleshooting & documentation of high end Routers, Switches & Firewall deployments in Enterprise & Telecom domains. He is expected to work on multiple OEM networking products & solutions with little or minimum support from OEMs on devices such as Routers, Switches, Load balancer, Firewall etc. Typical examples of the other deliverables would be of deploying, managing & implementing networking solutions to address client business requirements.Key Responsibilities:Ø Support: Provide level 1.5 support on network issues, including troubleshooting, root cause analysis & resolutionØ Monitor & manage enterprise / telecom deploymentsØ Responsible for upgrade, update & patching of networkØ Have knowledge of security vulnerabilities, threats & attacksØ Call tracking & closer as per SLAØ Configuration Management: Design, configure & optimize functional networks (LAN, WAN, Wireless NW) as per organizational requirements & network best practicesØ Install, configure, test & operationalize IOS software as per LLD/HLDØ Incident Management: Maintain & troubleshoot network devicesØ Resolve issues escalated by client by troubleshooting MPLS, LL & Telecom LinksØ Suggest improvements to network performance, capacity & scalabilityØ Open a TAC case with OEM, work with TAC engineer & customer to troubleshoot & resolve the issue. In case of hardware failure coordinate with customer to arrange spare & get the faulty replaced. Raise a RMA case with OEM, coordinate with customer & OEM to get the RMA delivered as per the SLA, coordinate for downtime & get the faulty replaced / spare with RMA & ensure faulty return to OEM. Manage & update network diagrams, update as when changes takes placeØ Documentation & Reporting: Maintain detailed documentation of configurations, changes & troubleshooting steps.Ø Prepare regular reports on network performance & incident resolutionØ Maintain complete technical documentation (calls, BUGs, learning, knowledgebase etc.)
Responsible for network documentation using Visio Tools, MS-Power Point etc.Ø Prepare & Submit RCA, Incident & RMA report. Document changes & prepare MOP, Prepare & provide data to IBM PM/TL for monthly review & QBR, During critical incident setup a call between respective stack holders,Ø Performance Monitoring: Performing troubleshooting to devices failures & identify bottlenecks to ensure long term efficiency of networkØ Monitor & analyze network performance metrics to ensure optimal performance & address potential issues proactivelyØ Automate tasks & monitor their effectivenessØ Collaboration : Coordinating with OEM support teams as necessaryØ Communicate with end users & relevant stakeholdersØ Training & Knowledge Sharing: Provide guidance & training to other team members & other stakeholders on network functionalities & best practices.Ø Mentor team members on technical issuesRequired education Associate's Degree/College Diploma Preferred education Associate's Degree/College Diploma Required technical and professional expertise Good knowledge in L3 & L2 technologies like OSPF, EIGRP, ISIS (Advanced), BGP, VLAN's, VTP, Ether channelling, STP's, RSTP, MSTP, Subnetting, DHCP, QoS, LB etc Good understanding of transport layer protocols like TCP, UDP, IP, ICMP & addressing schemas as IPV4, IPV6 Knowledge of MPLS, Leased Line, P2P, B2B, Telecom Circuit Connectivity etc.
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