Job Description
NIQ
Jr Customer Service Associate
Full -Time
Pune, MH, India
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Any Degree
Freshers
1. Bachelors/ Masters Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
2. Preference to candidates having exposure to R/ Python, or AI/ ML/ RPA
3. Analytical skills and aptitude for data and operational processes
4. Good organization skills, meeting deadlines, and team player
5. Project management aptitude (critical path, task sequencing, problem solving, etc.)
6. Skew towards accuracy, proactivity and attention to details
7. English language proficiency: writing and verbal
8. Communicate clearly with customers
9. Ability to translate technical details f rom different customer contexts
10. Build network relationships in multi-cultural environment
11. Troubleshooting using Inf luencing skills
12. Ability to work under pressure and ask for support when required
1. The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.
2. She will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
3. Delivering database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
4. Responsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed
5. Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks
6. Execute process automation using tools like R/ Python/ Excel Macros and exploring the possibility of implementing AI/ML.
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
