Job Description
PhonePe
Analyst
Full -Time
Bengaluru, India
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field. A master’s degree is a plus.
Freshers/exp
1. Proven experience as a Data Analyst, preferably within a customer experience or marketing context.
2.Strong proficiency in data analysis tools and languages such as SQL, Python, or R.
3.Experience with data visualization tools like Tableau, Power BI, or similar.
4.Familiarity with customer experience metrics and methodologies is preferred.
5.Strong communication and storytelling skills, with the ability to present complex data insights to non-technical stakeholders in an engaging manner.
1.Data Analysis: Collect, process, and analyze large datasets related to customer interactions and feedback. Identify trends, patterns, and insights to improve the customer experience.
2.Storytelling with Data: Craft compelling narratives from data insights that effectively communicate the story behind the numbers. Engage stakeholders by presenting data-driven stories that inspire action and change.
3.Reporting and Visualization: Develop and maintain dashboards and reports to communicate insights to stakeholders. Use data visualization tools to present complex data in an easily understandable format.
4.Customer Insights: Work closely with the CX team to identify areas for improvement and innovation in the customer journey. Provide insights to enhance customer satisfaction and retention.
5.Collaboration: Partner with cross-functional teams, including marketing, product development, and customer service, to ensure a holistic approach to customer experience improvements.
visit https://www.phonepecom
