Job Description
PhonPe
Customer Experience Specialist, Stock Broking
Full -Time
Bengaluru
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Any Degree
Freshers
1. Act with integrity & think customer-first in every interaction
2. Handle basic PhonePe account and transaction related queries
3. Ability to flex between phone & data channels\
4. Follow specified process guidelines to bring about resolution
5. Build customer trust through their interaction
6. Ability to meet hourly & daily productivity goals
7. Leverage internal processes and resources to drive resolution
8. Escalate appropriately taking support from relevant teams to resolve customer issues
9. Recommend process improvements
10. Engage & Educate customers so they’re able to leverage PhonePe to the fullest
1. Have excellent written and verbal communications
2. Have good learnability
3. Be an active listener and deal well with objection
4. Have strong customer orientation and ability to adapt/respond to different scenarios
5. Be a team player, flexible and open to feedback
6.Ability to multitask, prioritise, and manage time effectively
7. Should be able to speak in English and Hindi
8. Graduation (10+2+3) is Mandatory
9. 0 - 2 years of work experience in a customer facing role
10. Multilingual skills (spoken + written) in South Indian languages are preferred
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
