Job Description
PTC
Associate Software Analyst
Full -Time
Pune, India
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Any Bachelor's degree
Freshers/ Experienced
1. Strong technical skills – Core Java, Javascript, , Databases, Debugging tools, IDE
2. Strong problem solving and lateral thinking skills
3. Drive for quick resolution of issues
4. Good interpersonal and communication skills
5. Knowledge of Product Deployment Via Docker and Devops tools would be added advantage
1. As a member of the IoT CRT dev team, resolve customer incident and bugs and improvements in IOT product supported by IOT CRT team .
2. Interact with TS, PM, TPM, QA, NPD teams to get clarity on issues and resolve them quickly to meet SLA.
3. Interact with TS, TPM and PM to reproduce customer issues, understand the working of any functionality, prioritize bugs, incidents, improvements, fix issues and submit issues.
4. This role requires getting in conversations with customers along with TS to reproduce issues or provide solutions.
5. Be a member of the IoT CRT dev team. This team supports and fixes customer issues in IoT Product
6. CRT primary role is to help customers succeed when they adopt PTC’s IoT Products.
7. When customers face issues, CRT steps in to directly support the customer and resolve issues within the agreed
8. SLA thereby improving customer satisfaction.
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