As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services. Key Responsibilities: Incident Management:     Receive and log incident tickets.     Troubleshoot and resolve basic AWS-related issues.     Escalate complex issues to higher-level support teams. Monitoring and Alerting:     Monitor AWS environments for performance and availability issues.     Respond to alerts and take corrective actions. Knowledge Base Management:     Contribute to and maintain knowledge base articles.     Document troubleshooting steps and solutions. Customer Interaction:     Communicate effectively with customers to understand their issues.     Provide clear and concise explanations of technical issues. Security:     Adhere to security best practices and policies. Identify and report potential security threats. Required Skills and Qualifications: Technical Skills:     Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)     Knowledge of basic troubleshooting techniques.     Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell). Deployment and Configuration: Deploy and configure AWS resources as per predefined templates. Backup and Recovery: Perform regular backups and restore operations. Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs. Soft Skills:     Excellent communication skills, both written and verbal.     Strong problem-solving and analytical skills.     Ability to work independently and as part of a team.     Customer-focused approach. Certifications (Preferred):     AWS Certified Cloud Practitioner