We are currently looking for Technical Support Engineering trainees to join us in Pune. You will work closely with a senior mentor to gain technical knowledge and experience in your field, and cooperate with a broader international team both locally and globally. You can expect challenging and engaging real-world projects where you gain an understanding of each stage of the marketing and sales funnel. You’ll have the opportunity to learn and develop a knowledge of the Red Hat portfolio.In this role, you will work in an environment where diverse perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isn't just about being brave; it's also about demonstrating commitment and sticking to it.We can offer you professional development, social engagement and networking, performance and development, and meaningful work throughout your time at Red Hat.Job Responsibilities: Verify, organize and update customer contact informationGuide customers to register and use Customer PortalAnswer customer‘s basic questions about the Red Hat subscription modelSupport customers on basic issue of using Red Hat Enterprise LinuxCall back customers to track and confirm the current status of the submitted technical issuesNetwork with other talented associates in an inclusive and diverse workplace where you can be yourself and thriveWhat you will bring:Excellent written and verbal communication skills in EnglishAbility to manage tasks, meet deadlines and analyze data to foster data-driven decisionsWillingness to learn and proactivity work as a part of a wider teamObtained a valid certificate in Red Hat Certified System Administrator (RHCSA)