Job Description
Sabre
Product Support Analyst
Full-Time
Bengaluru, Karnataka, India
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Any Degree
Fresher
Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.
Experience in providing customer support Excellent English communication (Oral and Written) Strong customer service focus and problem-solving ability required Good computer software skills and Internet capabilities Ability to work independently as well as in a team Flexibility in working hours. Ability to work different shifts, which may include weekends
