Are you ready to be the cornerstone of Technology at SHL? As an Application Support Engineer for the SHL Assessment Platform, you'll take charge of diagnosing application issues, conducting in-depth root cause analysis, documenting resolutions, and communicating key details across our global organization. You'll also play a pivotal role in driving continuous improvements in application quality, collaborating with our global application support team to ensure seamless performance and an exceptional user experience. A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture.  There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.  What You Will Be Doing:Deliver application support for the SHL Assessment Platform, with a focus on the AMS region. Take ownership of customer-reported issues and see them through to resolution. Document bugs, improvements, and enhancements within an Agile software development framework. Collaborate with Development, QA, Commercial, Client-Support, and leadership teams to support, automate, and streamline processes. What We Are Looking For: Essential: Strong troubleshooting and solution finding abilities. Know-how in relational databases like MSSQL/MySQL. Excellent communication for interacting with global teams and clients. Desirable: Experience with cloud-based platforms and web services. Knowledge of scripting languages (e.g., Python, PowerShell). Familiarity with Agile project management and CI/CD processes.