Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation. Collaborate with the client to develop content strategies that align with our business objectives and target audience. Leverage existing SOPs and troubleshooting documents to author customer facing articles and decision trees. Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content. Able to comprehend and write content and align to client tone of voice. Author and format content in DITA using Oxygen XML editor or other DITA XML based tools. Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines. Create new templates, if required, to author different article types. Streamline processes and build flowcharts where applicable. Meet deadlines and manage multiple projects simultaneously.