Job Description
Teleperformance
Digital Relationship Executives
Full-Time
Gurugron, India.
Teleperformance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.Teleperformance recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Any Degree
Freshers
Relationship Executives needs to manage calls from Premium account holder customers regarding Banking Products, customer service problems and Generate Lead of Banking products like Personal Loan, Home Loan, General insurance, Credit card, Auto Loan etc.Roles & ResponsibilitiesRelationship Management - To develop and strengthen customer relationships through effective relationship management in accordance with the business goals Client Outreach - Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs Customer Service and Sales – Up selling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer’s Banking Requirements Qualification / Eligibility Criteria: (Pre-Requisite)Graduate/Undergraduates in any stream Freshers can apply Language capabilities – English (Written & Verbal) Required Skills:Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability Ability to understand the customer problem and provide solution or information as per company policies and process Ability to compose grammatically correct, concise, and accurate paragraphs Good understanding of etiquette for written communication Basic Knowledge of Computer is a must
Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability Ability to understand the customer problem and provide solution or information as per company policies and process Ability to compose grammatically correct, concise, and accurate paragraphs Good understanding of etiquette for written communication Basic Knowledge of Computer is a must
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