Job Description
Thought works
System Support Engineer
Full -Time
Hyderabad, India
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. As a consultant System Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.
Any Degree
Freshers
1. You will work with incident management process and tools
2. You will use complex application systems and find your way through them to debug a business impacting issue
3. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
4. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients
5. You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
6. You will derive meaningful reports/key performance indicators and set up alerting and monitoring
mechanisms for quicker identification of incidents and response
7. You will apply the latest technology thinking from our Technology Radar to solve client problems
1. You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell
3. You understand how to use debugging tools and how to troubleshoot issues with the code
4. You have experience working with relational or non-relational databases
5. You have experience working with CI/CD tools such as Jenkins or Azure pipelines
6. You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana
7. You are comfortable with Agile methods such Scrum and/or Kanban
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
