You will work with incident management process and tools You will use complex application systems and find your way through them to debug a business impacting issue You will follow standards and best practices to bring operational efficiencies, stability and availability of the system You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response You will apply the latest technology thinking from our Technology Radar to solve client problems Job qualifications Technical Skills You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell You understand how to use debugging tools and how to troubleshoot issues with the code You have experience working with relational or non-relational databases You have experience working with CI/CD tools such as Jenkins or Azure pipelines You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana You are comfortable with Agile methods such Scrum and/or Kanban You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested