Job Description
YASH Technologies
Jr. Consultant - Service Excellence Job
Full -Time
Bangalore, KARNATAKA, India
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
Any Degree
Freshers
Service Offering MaintenanceSupport the Service Delivery Manager (SDM) in creating service offerings, APP ID creation, and preparing mandatory documents in IT4YOU.GEAR MaintenanceAssist the SDM in creating and maintaining GEAR entries, ensuring all mandatory entries are up to date.Service ReportingPrepare and send the monthly service performance report for DD-A to the leadership team.Audit Management SupportAssist in optimizing the Service Management framework, including Disaster Recovery, and support audits as needed.Quality Assurance and ComplianceEstablish quality assurance standards and ensure adherence to service quality benchmarks. Lead the service lifecycle and manage capacity for a suite of Data & Analytics platform products, ensuring SLAs are actively managed and upheld. Conduct timely reviews and maintain high data quality across various repositories/tools (e.g., IT4YOU, GEAR, etc.). Oversee CAPA related to platform outages and maintain the secure state of products. Cross-Functional CollaborationCollaborate with cross-functional teams and support Service Delivery Managers in establishing service delivery standards and best practices, ensuring alignment with business objectives. Manage relationships with key stakeholders, including internal business partners, vendors, and service providers.CommunicationMaintain clear and open communication with the SDM/PO, keeping them informed and engaged throughout the service delivery process.
Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture