Job Description
Zoho
Technical Support Engineers
Full-Time
Hyderabad, India
At Zoho, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Any Degree
Freshers
Job Description Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound). Build a rapport with customers with clear and confident communication. Focus on customer satisfaction and first-time-resolution. Engage with the technical team to provide faster resolutions to technical issues. Work closely with the technical content team to identify gaps in the help module. Should be willing to work night shifts. Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
ITIL – Certification Microsoft MCITP – Certification A / N+ Certification a plus Industry certifications such as Dell or HP a plus · Basic knowledge of overall network/systems security How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities
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