HRS Learning & Talent Support Services Associate Analyst – Deloitte Support Services India Private LimitedDo you enjoy learning administration? Then this may be the perfect opportunity for you!In the HRS Learning & Talent Support Services Analyst role, you will provide support to the team in the delivery of an excellent level of service to the North-South Europe (NSE) firm. The role requires you to provide high quality first line learning administration support to the HRS Learning & Talent Support Services team, the emphasis is to provide a consistently high level of customer service to deliver solutions that meet the needs of our users and the Practice Support Services objectives.Work you’ll doAs a part of this team, you will be responsible for:Adding courses and classes to the Deloitte Learning Management System. Processing of all adhoc reports; Monitoring classes course enrolment; Processing approvals and cancellations; Monitor close classes and ensure post course evaluations and feedback are processed. Account assign invoices, work with the Accounts Payable team to ensure the invoices are processed accurately Where applicable managing internal cost recharges; Process Faculty Invites as required; Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines; Ensure compliance with appropriate Data Protection legislation at all times. Contribute to wider projects and initiatives in the Practice Support Services as required; Working within Service Level and Operational Level Agreements; Administration of other Learning Support Services processes as required; Liaison with other Practice Support Services teams as appropriate;Key skills requiredThe successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities. Enthusiastic and eager to learn new technologies Committed to working with their team to maintain a positive team spirit Good listener with a calm manner, and the ability to ask effective questions Able to communicate in writing at all levels, displaying good email etiquette Excellent customer service skills and a good telephone manner Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets Required to project a professional image of the Practice Support Services at all times, and shows an interest in the external industry Must demonstrate a methodical, analytical and clear approach to problems; Is able to act with urgency when necessary; Is open, receptive and adaptable to change; Demonstrates integrity and a can do attitude; Work Location: HyderabadShift Timings: 2 PM to 11 PMThe Internal Client Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.QualificationsRequired:· Graduate degree· 0-1.5 years of work relevant experience in learning administration· Proficient in the use of Microsoft Office package applicationsPreferred:· Prior experience in training and development domain